Terms of Service

Version 4 — see Section 15 for what changed since Version 3.

1. Who these Terms apply to

These Terms of Service ("Terms") form a binding agreement between you and Vows & Volts ("Vows & Volts," "we," "us," "our") governing your use of the Vows & Volts platform (the "Platform"), including our website, applications, and all features offered through them. By creating an account or otherwise using the Platform, you agree to these Terms, whether you are a couple planning a wedding ("Couple"), a business offering wedding-related services ("Vendor"), a professional wedding planner managing one or more Couples' accounts on their behalf ("Planner"), or a member of our support/admin staff. If you do not agree, do not use the Platform.

If you are using the Platform on behalf of a business (for example, as a Vendor or Planner), you represent that you have authority to bind that business to these Terms, and "you" refers to both you individually and that business.

2. What the Platform is — and isn't

The Platform provides tools for guest management, event scheduling, budgeting, seating and venue design, a vendor marketplace, wedding websites, AI-assisted planning features, and related tools. When a Couple hires a Vendor through the Platform, the resulting contract for services is between the Couple and the Vendor — Vows & Volts is not a party to that agreement, does not guarantee Vendor performance, availability, insurance, licensing, or the quality, safety, or legality of services Vendors provide, and is not liable for any dispute arising from that relationship. We do not process, hold, or move payment for Vendor or Planner services — see Section 6.

Similarly, when a Planner is granted access to a Couple's account, that access is granted and revocable by the Couple at their sole discretion; Vows & Volts is not responsible for the professional services a Planner provides outside the Platform, nor for a Planner's use of information a Couple has shared with them.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to create an account. Each account must be tied to a real person or a real business; you may not create an account using a false identity or on behalf of someone without authorization. One person should not maintain more than one account of the same type without our consent, except where a Planner or household collaborator is separately and legitimately granted access to another account.

You are responsible for keeping your login credentials — including your password and any PIN configured for quick session resume — confidential, and for all activity that occurs under your account, whether or not you authorized it, except to the extent caused by our own security failure. Notify us immediately through support if you believe your account has been compromised.

Guest records that Couples and Planners maintain may include information about minors (for example, a couple's guest list). See our Privacy Policy for how that data is specifically protected, including the technical safeguards that prevent a child's direct contact information from ever being collected.

4. Your responsibilities

You agree to: provide accurate, current information when creating and maintaining your account; use the Platform only for its intended purpose (planning, managing, marketing, or providing services related to real weddings and events); comply with all applicable laws in your use of the Platform, including in any communications you send to guests or clients through it; and promptly update your information if it changes. Vendors additionally agree to the Vendor Agreement, which governs marketplace listing standards, fees, and conduct. Planners additionally agree that their access to a Couple's account is subject to whatever scope that Couple has granted, and that they will not attempt to access data outside that scope.

5. Guest communications, SMS, and email

If you use the Platform's guest-messaging features (including email and, where enabled for your account, SMS text messaging), you represent that you have a lawful basis to contact each recipient at the address or number provided, and you agree to comply with applicable communications laws, including the U.S. CAN-SPAM Act for email and the U.S. Telephone Consumer Protection Act (TCPA) for SMS, and equivalent laws in your jurisdiction. SMS features are provided through a third-party messaging provider; standard message and data rates from the recipient's carrier may apply, and recipients can opt out of SMS at any time by replying STOP. You may not use guest-messaging features for marketing unrelated to the guest's invited event, for content that violates our Acceptable Use Policy, or for bulk messaging to recipients who have not provided their contact information to you in connection with the relevant event.

6. Payments and fees

Payment for a Vendor's or Planner's services happens directly between you and that business, off the Platform — by whatever method you and they agree to (for example, a card charge through the Vendor's own processor, a check, or a bank transfer). Vows & Volts does not process, hold, transmit, or move that payment, is not a payment facilitator or merchant of record for it, and is not a party to it. Subscription fees for premium Couple, Vendor, or Planner plans are the one thing we do bill directly: those are handled via Stripe Billing and are governed by the plan you select and our Refund & Cancellation Policy. You authorize us and our payment processor to charge your selected payment method for subscription fees you incur. All fees are quoted and charged in U.S. dollars unless otherwise stated.

7. AI-assisted features

The Platform offers optional AI-assisted features, including a conversational planning "concierge" and AI-based venue visualization/reimagination tools, each powered by third-party AI providers. Content these features generate — including suggestions, cost estimates, checklist items, and images — is provided for informational and inspirational purposes only, may be inaccurate, incomplete, or unsuitable for your specific situation, and is not professional advice (financial, legal, or otherwise). You are solely responsible for verifying and deciding whether to act on any AI-generated output. AI features may be rate-limited, subject to fair-use caps tied to your subscription plan, or unavailable if the underlying provider is not configured or is temporarily unavailable.

8. Content and ownership

You retain ownership of content you upload (guest lists, photos, portfolio media, website content, messages). By uploading content, you grant Vows & Volts a limited, non-exclusive, worldwide, royalty-free license to store, process, reproduce, and display it as needed to operate and improve the Platform — for example, showing a Vendor's portfolio to Couples browsing the marketplace, or rendering a Couple's uploaded gallery photos on their wedding website. This license ends when you delete the content or close your account, except for copies retained as required by law, for legitimate backup purposes, or in aggregated/de-identified form.

You represent that you own or have the necessary rights to any content you upload, and that it does not infringe or violate the rights of any third party.

9. Intellectual property

The Platform itself — including its software, design, text, graphics, and the "Vows & Volts" name and logo — is owned by Vows & Volts or our licensors and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, branding, or platform software except as expressly permitted to use the Platform as intended.

10. Copyright complaints (DMCA)

If you believe content on the Platform infringes your copyright, submit a notice through our support system including: identification of the copyrighted work; identification of the allegedly infringing material and its location on the Platform; your contact information; a statement that you have a good-faith belief the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner's behalf; and your physical or electronic signature. We will respond consistent with the U.S. Digital Millennium Copyright Act and applicable equivalents elsewhere, and may remove or disable access to material identified in a valid notice and, where appropriate, terminate repeat infringers' accounts.

11. Prohibited conduct

You may not: use the Platform for unlawful purposes; attempt to circumvent marketplace fees by moving a Platform-originated transaction off-platform; scrape, crawl, or harvest data beyond your own account's normal use; attempt to bypass, disable, or overwhelm rate limits, authentication, or other security controls; upload content that infringes others' rights or violates our Acceptable Use Policy; reverse-engineer or attempt to extract the Platform's source code except as permitted by law; or attempt to gain unauthorized access to other accounts, non-public areas, or Platform systems.

12. Disclaimers and limitation of liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Platform will be uninterrupted, error-free, or secure against every possible threat — including the security layers we describe on our public Security page, which we report honestly, with real, current test status rather than as a guarantee of invulnerability.

To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Platform; and (b) our total liability for any claim arising from these Terms or your use of the Platform is limited to the greater of (i) the fees you paid to Vows & Volts (not amounts paid to Vendors) in the twelve months before the claim arose, or (ii) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain of these limitations, in which case they apply to the maximum extent permitted.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vows & Volts and our officers, employees, and agents from any claim, liability, damages, and expenses (including reasonable attorneys' fees) arising from: your use of the Platform; your content; your violation of these Terms or applicable law; or, if you are a Vendor, the services you provide to Couples.

14. Dispute resolution, governing law, and arbitration

These Terms are governed by the laws of the jurisdiction in which Vows & Volts is organized, without regard to conflict-of-law principles, except where mandatory local consumer-protection law provides otherwise. Any dispute arising from these Terms or your use of the Platform that cannot be resolved informally through our support system will be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality obligations. You and Vows & Volts each waive any right to a jury trial or to participate in a class, consolidated, or representative action. Where mandatory law in your jurisdiction does not permit arbitration or a class-action waiver for consumer disputes, this section applies only to the extent permitted, and the remainder of these Terms remains in effect.

15. General provisions

Termination. You may close your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where practical and immediately where necessary to protect the Platform or other users. Sections that by their nature should survive termination (payment obligations, content license for retained backups, disclaimers, limitation of liability, indemnification, dispute resolution) will do so.

Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including natural disasters, war, labor disputes, internet or infrastructure outages, or governmental action.

Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund & Cancellation Policy, and — for Vendors — the Vendor Agreement, constitute the entire agreement between you and Vows & Volts regarding the Platform, superseding any prior agreements on the same subject.

Changes to these Terms. We may update these Terms as the Platform evolves. Material changes will prompt a re-acceptance flow before you can continue using your account, and we keep a version history — including this one — of what you agreed to and when.

What changed in Version 4: removed the AI-drafted/attorney-review notice that previously appeared at the end of this document.

What changed in Version 3: corrected Sections 2 and 6 — Vendor/Planner service payments happen directly between you and that business, off the Platform; Vows & Volts does not process, hold, or facilitate those payments (previous wording described a Stripe Connect payment-facilitation flow that was never actually implemented).

What changed in Version 2: added sections on AI-assisted features, SMS/guest-communications compliance, copyright (DMCA) complaints, intellectual property, indemnification, arbitration/dispute resolution, and general boilerplate (force majeure, assignment, severability, entire agreement) that Version 1 did not cover; expanded eligibility, accounts, and disclaimer/limitation-of-liability sections.

16. Contact

Questions about these Terms can be directed through the in-app support system.